Frequently asked questions
Why can't I see the video in the software?
You will need to adjust the video standard.
You can find this option in the properties menu.
Capture > device settings
Change the video standard and press apply. See if it works.
Try different standards if you do not get any picture.
In Europe PAL_B, NTSC and SECAM are the most popular standards.
Where can I find the license key for the Arcsoft software?
The licence key can be found on the original cd-sleeve.
There is a sticker with the code on it.
You can choose any name and company to fill in.
Make sure you keep this code in a safe place.
It is not possible to get a replacement code and the software can't be installed without it.
My grabber can't be selected as the source device.
We recommend you perform a USB reset.
First, please disconnect all USB devices (except mouse and keyboard) and then perform the following steps:
Using the mouse;
1. Click "Start" button, type “devmgmt.msc” (without quotes) in the “Search” bar and press "Enter". Click “Continue” if necessary.
2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows will reinstall all USB controllers automatically.
Plug in the grabber and it should be recognized.
I have install the grabber at the laptop and it is not working?
Please switch your webcam off.
Via the link you can see the Technical Construction File. It contains all quality documents, if available. For example: the CE Declaration of Conformity (DoC), Material Safety Data Sheet (MSDS) and quality certificates.
See all documents