Customer Satisfaction Through Quality


 

Health, Safety, Environment & Documentation

Customer satisfaction is one of our core values. We work hard to ensure that the products you sell to your customers meet the strictest European and national regulations on products and documentation.

Another core value is social compliance. This is why we are proud to be part of BSCI, a Worldwide social compliance initiative that works to improve working conditions in supplying factories worldwide and achieve sustainable supply chains.


Learn more about BSCI
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New Product Introduction

Each new product we introduce undertakes vigorous lab testing to ensure the highest possible product standards. To view Declaration of Conformity, Material Safety Data Sheets and special product certifications, simply visit the product detail page of the product in question and click on the (CE see all documents) button. If you have any questions or would like to request a document, please contact us.


Supplier control

 

Supplier Control

we conduct regular supplier reviews and follow up results to ensure that we consistently bring you the right level of product quality every time. This includes:

  • Audit and supplier release
  • Logistic and quality review
  • Supplier development
Operational quality

 

Operational quality

our Quality Team carries out intensive pre-shipment inspections based upon risk assessment and statistical methods (AQL Level II). Any quality issues will lead to product/process improvements. These preventative measures enable us to ensure consistent quality.

  • Pre-shipment inspection
  • Complaint management
  • Product and process improvements
Customer service

 

Customer Service

armed with specialist product knowledge, our International Customer Service Team will be happy to help you with any technical issues, returns or questions you may have about our products. As a second line of defence, our Quality Team works closely with our Product Managers and manufacturers to resolve any issues that may arise.


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